Privacy Policy

Location Data: We collect location data to verify collector visits, optimize collection routes, and provide location-based features. Location data is only collected when the app is in use and with your explicit permission. You can disable location access in your device settings at any time, though this may limit certain app functionalities.

Camera Access: We request camera access to allow you to capture payment receipts, property condition evidence, and debtor identification verification. Images captured are encrypted and stored securely on our servers. These images are only accessible to authorized personnel and may be shared with relevant financial institutions for verification purposes.

Biometric Data: Our app may use biometric authentication (fingerprint or facial recognition) to secure access to sensitive information and verify collector identity. This biometric data is processed using your device's secure enclave and is never stored on our servers. You can opt to use traditional password authentication instead.

Storage Access: We request access to your device's storage to save payment receipts, documents, and temporary data. This allows you to access information offline and reduces data usage.

Network Information: We collect information about your network connection to optimize data synchronization and ensure data integrity during uploads and downloads.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete debt collection activities
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our app
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

We may share the information we collect in various ways, including:

With Your Employer: As this is a professional tool, information about your collection activities may be shared with your employer or the company that has authorized your use of the app.

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.

For Legal Reasons: We may disclose your information if we believe that such action is necessary to comply with the law, such as in response to a court order or subpoena.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

We use industry-standard encryption to protect your data in transit and at rest. All sensitive information is stored in secure databases with restricted access.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Debtor information is retained according to applicable debt collection laws and regulations, which may vary by jurisdiction.

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to processing of your information
• The right to data portability

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Our application is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.